Refund and Returns Policy

At Tecchnooz Software, we prioritize customer satisfaction and strive to provide high-quality digital products and software subscriptions. Our refund and returns policy is designed to ensure transparency and fairness while maintaining the integrity of our digital offerings.

1. Digital Products

Due to the nature of digital products, all purchases made through Tecchnooz Software are final. Refunds or returns will not be issued once the product has been delivered. However, in the event of technical issues that prevent access to the product, we encourage you to contact our support team immediately. We will assess the issue and provide necessary solutions, such as troubleshooting assistance or a replacement if applicable.

2. Software Subscriptions

We offer flexible policies for software subscriptions, ensuring our customers receive the best possible service:

• Refund Eligibility: A full refund may be requested within 7 days from the purchase date, provided the subscription has not been activated or used.

• Non-Refundable Cases: Once a subscription has been activated or utilized, it is considered non-refundable.

• Technical Issues: If a technical problem prevents you from using the software subscription, our team will work to resolve the issue or offer a suitable alternative.

3. Cancellation and Auto-Renewal

To ensure a seamless user experience, some of our subscriptions renew automatically. Customers have full control over their subscriptions and may cancel auto-renewal at any time:

• Cancellation Policy: Users must cancel their subscription before the next billing cycle to prevent automatic charges.

• No Refunds for Auto-Renewals: Refunds will not be issued after an automatic renewal. Please manage your subscription settings in advance to avoid unwanted charges.

4. Refund Processing & Timelines

We strive to process refund requests in a timely manner to ensure customer satisfaction:

• Request Submission: For refund inquiries, please contact us via Support@technoozsoft.com /WHATSAPP  with your order details.

• Review Period: Refund requests will be reviewed within number of days 3 business days, and customers will be notified via email regarding the decision.

• Refund Disbursement: If approved, the refund will be processed using the original payment method and may take  7 days business days to reflect in your account, depending on your payment provider.

5. Exceptions & Special Cases

In certain cases, we may offer partial refunds or credits at our discretion, such as:

• If a software subscription experiences prolonged technical downtime.

• If a user mistakenly purchases duplicate subscriptions.

6. Contact Us

For any questions or concerns regarding our refund and returns policy, please reach out to us at  Support@technoozsoft.com. Our support team is available to assist you and ensure a smooth experience with Tecchnooz Software.

Please note: This policy is subject to periodic updates. We recommend reviewing it regularly for any modifications.